Warranty Policy
Your Peace of Mind with Every Purchase
At Burlap Tractor, we stand behind the quality of our equipment. That’s why every purchase comes with a comprehensive warranty designed to give you confidence in your investment.
Warranty Coverage
At Burlap Tractor, we stand behind the quality of our heavy equipment. That’s why every piece of machinery you purchase is covered by our comprehensive warranty for 14 days or 50 working hours, whichever comes first.
During this period, if your equipment encounters any unexpected issues, we’ve got you covered.
14 days from the date of delivery
OR
50 working hours of operation, whichever comes first.
Full Refund Guarantee
We are confident in the durability and reliability of our products, but if something goes wrong during the warranty period, we offer a 100% money-back guarantee. No hassle, no worries—just straightforward support to ensure your satisfaction.
How Our Warranty Works
Report the Issue
Contact us within the warranty period if your equipment develops a problem. Be prepared to provide details about the issue, including any photos or videos that may help us understand the situation.
Inspection and Resolution
Our team will evaluate the issue promptly. If a defect or fault is confirmed, we’ll offer a replacement or a full refund, based on your preference.
Refund or Replacement
Choose between a replacement machine or receiving your money back. Refunds will be processed quickly to ensure minimal disruption to your operations.
Terms and Conditions
The warranty applies to manufacturing defects or operational faults that occur during normal use.
Exclusions include damage caused by improper use, negligence, or unauthorized repairs.
Claims must be made within the warranty period (14 days or 50 working hours).
